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Frequently Asked Questions
Delivery
Shipping is free in Canada on purchases over $150 and free internationally on purchases over $250.00. Shipping costs vary depending on the total value of the cart.
The average lead time is 3 business days. 99% of the time, all packages are shipped within 7 business days.
Yes! We deliver outside of Canada. Shipping charges will apply to orders under $250.00.
Absolutely! When selecting your carrier, choose the signature option to ensure your package is not left outside.
Yes, you just need to enter a different address when ordering online.
Yes you can track the package. As soon as the order is placed, you will receive an email containing a link to the Canada Post website. You will therefore be able to track your package at all times.
No, you cannot place an order online and pick it up in-store. However, both of our branches offer a shop that contains most of the products found in the online store. If, however, a product is available exclusively online, it is possible to arrange with the branch to get it. In that case, simply contact the branch directly.
Yes, if it has not yet been processed in our stores.
Prices and payments
We accept the following payment methods online: American Express, Apple Pay, Mastercard, Visa, Paypal and Shopify Pay. You can also pay by Interac e-Transfer and with Sezzle to pay in installments.
Yes, the prices are the same in the online store and in our salons. However, some promotions may be valid only online, and others only in-store.
Salon services
To learn more about our services, click here.
We offer all hairdressing services (highlights, hair extensions, cutting, treatments, styling, etc.).
You will also find all the traditional aesthetic services (wax/sugar hair removal, eyelash application, manicure & pedicure, facial treatments, etc.) as well as numerous advanced aesthetic treatments thanks to our devices such as the Fotona (hair treatment). laser acne, firming, varicose vein treatment, laser hair removal and many others).
Finally we offer injections of fillers and neuromodulators thanks to the medical team present on site.
Of course! Visit our team page. You can even discover all the artists according to before making your choice!





